Shipping policy

Shipping & Delivery Policy

Delivery area

We currently deliver to the European Union countries available at checkout. If your country is not listed during checkout, delivery is not currently available to your destination.

Estimated delivery time

The estimated delivery time is 5 to 17 calendar days after payment confirmation. This timeframe includes order processing, quality inspection, personalisation (if requested), secure packaging, and transportation.

Please note: Delivery times are estimates and may occasionally vary due to carrier delays, local postal service conditions, public holidays, or periods of high demand.

Order tracking

Once your order has been dispatched, you will receive a tracking code by email. Tracking information may take a few days to show its first update.

Deliveries are handled by international carriers and local postal services. If a delivery attempt is unsuccessful, the parcel may be held at a local collection point or post office.

Free shipping

We offer free tracked shipping to all European Union destinations available at checkout. No minimum order value is required.

Customs duties and taxes

Orders may be dispatched from outside the European Union and may be subject to customs inspections. Any VAT, import duties, customs charges, or handling fees not collected during checkout may be charged by the destination country and are the customer’s responsibility.

If a parcel is refused because of unpaid import charges, the costs incurred in returning or abandoning the parcel may be deducted from any refund, where legally permitted.

Address information

  • Incorrect or incomplete address: Customers are responsible for providing complete and accurate delivery information. If an order is returned because of incorrect or incomplete details, additional shipping costs may apply before it can be sent again.
  • Address changes: Address changes can only be requested before the order has been processed or dispatched.

Cancellations

Cancellation requests should be submitted within 24 hours of payment confirmation. If the order has already been personalised, processed, or dispatched, cancellation may no longer be possible.

This section does not affect any statutory consumer rights that may apply. Please refer to our Refund Policy for complete return and withdrawal information.

Lost or undelivered orders

If tracking indicates that an order has been lost, or if it has not arrived after the estimated delivery period, please contact us. We will investigate the shipment with the carrier and provide an appropriate resolution, such as a replacement or refund, when the loss is confirmed.

Fraud and scam prevention

Beware of fraudulent messages. Always verify order and tracking information through our genuine channels:

SPORTMANTOS will never request additional payments through unofficial messages or unverified payment links. If you are unsure about a message, contact us before making any payment.